Commercial Cleaning Operations Manager

Job Description
This position reports to the Founder of the Company. It is an inclusive position including management of commercial accounts and personnel.

Requirements

*Must be bi-lingual in English and Spanish.

Oversee the operation of commercial accounts:
*Make certain commercial accounts are staffed with properly trained employees.

*Keep turnover to less than 20% by hiring qualified personnel and providing adequate training.

*Conduct quality checks on accounts during the cleaning period assuring contract compliance.

*Conduct proactive site visits during daytime hours to meet with clients and inspect buildings at least monthly. More frequent visits with new accounts and employees.

*Assure adequate cleaning supplies are on sites and cleaning staff have all equipment and tools necessary to complete work.

*Create the schedule.

*Send weekly log report of visits both nighttime and day to the Founder.

*Handle any complaint issues immediately and get to the root of problem.

*Enter all communication with clients into the Customer Factor database and keep it on file.

*Cover and absences for cleaning jobs as they occur and help find replacements.

*Helps conduct training of new employees under the direction of Founder.

Job Type: Full-time

Pay: Up to $60,000.00 per year

Benefits:

• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights

Work Location: In person